Telehealth: Care that fits your life
Connect with your doctor from home, work or school. Call to schedule.
What is telehealth?
Telehealth appointments let you speak to and see your doctor in real-time using video chat technology, similar to FaceTime or Skype.
Using a secure network, your doctor can discuss your symptoms, examine, diagnose and treat you the same way they would at the hospital or clinic. You can even get a prescription.
Before finishing your visit, they’ll review any instructions and answer any questions you may have — just like a regular appointment.
Benefits of telehealth
If you live far away from a hospital or clinic or it’s tough to fit appointments into your busy schedule, video visits can make it easier to stay on top of your health. They:
- Let you see specialists who aren’t located in your hometown
- Shorten wait times for appointments
- Cut down on travel, time away from work or school, and the need for childcare
- Allow you to see a doctor when it’s convenient for you
Video visits can’t always replace face-to-face care. And sometimes, an in-person appointment is necessary. Talk with your doctor to see if it’s right for your health needs.
If you have an emergency that requires care right away, like a heart attack or stroke, a cut that requires stitches or a broken bone, seek care in person. When you need care immediately, head to your nearest emergency room or call 911.
Telehealth services at Geisinger
Connect with your doctor from the comfort of home — or wherever you are — with these options:
Need to schedule an appointment?
Call your doctor’s office or 800-275-6401 to see if telehealth is right for you.
Frequently asked questions about telehealth
Find answers to the most commonly asked questions below.
Telehealth is available to nearly anyone, depending on the level of care needed.
Virtual urgent care provides same-day virtual acute care for Pennsylvania residents ages 2 and older.
Video visits are ideal for monitoring ongoing health issues, medication changes or follow-up care. Want to see if it's right for you? Talk with your healthcare provider.
For a successful video visit from home, you’ll need:
- A smartphone (iPhone or Android), tablet or computer
- If using a computer, a webcam and a speaker
- A high-speed internet connection
You’ll arrive at the clinic listed on your appointment reminder and check in as usual. You’ll then be escorted to a room with telemedicine equipment.
Before your visit, the provider will review your electronic medical record. Once you two are connected, you’ll discuss your health concerns, just like you’d do in person.
A care team member might help with the exam. For example, they might listen to your heart and lungs or look into your ears, nose and throat.
The provider will review their findings with you and discuss any needed tests, procedures or medications. If you have questions, ask them at any time.
When you’re done, you’ll check out as usual.
It’s the same high-quality care you’d receive in person, only you can see distant providers without traveling.
Your video visit may require:
- Checking your vital signs
- Hearing your heart and lungs
- Looking in your ears, nose and throat
Since you may not have the equipment necessary at home, having an in-clinic video visit allows your care team to get a complete picture of your health.
Like an in-person appointment, your video visit will be billed to your health insurance and you’ll be responsible for your copay.
Learn about the insurances we accept.
Before your visit, make sure you’re in a location with a strong Wi-Fi signal. If you get disconnected from your provider, you can reconnect via the link in your email.
Still having issues during your visit? Call 888-530-9560.
If you’re under age 18 and aren’t authorized to consent to treatment, your parent or legal guardian must be present during your appointment.
However, a minor can consent to medical treatment, except abortion, if the minor has:
- Graduated from high school
- Been married or pregnant
An emancipated minor may consent to all health services with no exception.