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Broker care team, resources and contacts

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Our broker care team specializes in providing a dedicated line of contact for commercial, individual Marketplace and Medicare brokers — so you get a better service experience through one-call resolution. We can answer questions about basic benefits, plan eligibility, appointment status, application status, broker portal issues, broker commissions and Medicare training.

Contacts and resources

Brokers like you bring success to our organization — here's a handy contact list for your reference. Knowing who to reach out to means your requests, questions and concerns can be resolved as soon as possible. Thanks for your continued support.

New business

Prospect quote requests (new business group-specific inquiries):

Broker operations

Commercial, individual and Medicare broker appointment inquiries; licensing, contracting, commissions and terminations; commercial and Medicare broker of record; broker issues and appointment updates:

Finance

Invoices, balance and payment history, account reconciliation (group and individual):

Premium payments (group and individual):

General inquires and employer group servicing

Commercial group, individual and Medicare inquiries for broker commission, Medicare application status, broker ready to sell status, broker appointment inquiries and broker portal support:

Employer admin forms and employer portal support:

HRA inquiries:

Client services – retention

51+ large group and GFA client service team retention group-specific inquiries:

ACA/KYP small group client service team retention group-specific inquiries (alternative rate requests, CSAs and retention group-specific inquiries), contact your dedicated account executive, or reach out via email or phone:

Applications and enrollment

51+ large group and GFA enrollment: add/change forms and new subscriber applications

Broker portal: When possible, send enrollments to the assigned enrollment representative and submit applications through our online broker portal. The email inbox should be used for convenience only as needed.

Small business enrollment: change forms and subscriber applications – submit via employer portal

Individual application inquiries:

Team members

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Contact our broker care team

Our broker care team is here to help make managing your Geisinger business easier.