Contact us: providers
Handy links, information and phone numbers
Online services
NaviNet® for provider information and resources
Instamed® for EFT payment transactions
Availity® for electronic claims submission
Claims and member benefits
Call the provider care team with claims and member benefit questions that can’t be resolved through NaviNet®, Availity® or Instamed®.
- 844-GHP-PROV (844-447-7768)
Provider account management
Talk to your GHP provider account manager about your contract, pay-for-quality programs and educational opportunities.
Medical management
Contact medical management for request precertification/prior authorization for inpatient admissions, outpatient rehabilitation, home health and hospice, SNF and DME.
- Medical management: 800-544-3907
- Behavioral health: 888-839-7972
Pharmacy department
Call the GHP Pharmacy Department for formulary exceptions, drug authorization and prescription drug information.
- Pharmacy Department: 800-988-4861
- GHP Family pharmacy: 855-552-6028
Case management
Call case management for help with care coordination.
- Case management: 800-883-6355
- GHP Family Special Needs Unit (SNU): 855-214-8100
- Behavioral health: 888-839-7972
Quality and accreditation
Call for medical record chart review and HEDIS specification questions.
- 866-847-1216
- Hearing impaired: TTY/TDD 711